Shipping policy

Hero Strength partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, which work with local couriers—allowing us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

SHIPPING PROCESS

We require an average of 2–5 working days to fulfill your order and transport it to our carrier’s sorting facility. Some items may take longer, especially around major holidays—up to 10 days—or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders containing multiple items, products may be shipped separately and received on different dates due to differences in our manufacturing partners’ locations.

TRACKING

All orders are processed with tracking numbers. You will receive an email containing your tracking number when your order is dispatched to the carrier’s sorting facility.

For some shipping companies, tracking information can take several days to appear in the system. If your order was placed more than five business days ago and there is still no information associated with your tracking number, please contact us.

DELIVERIES

Shipping times vary by country and region. Specific delivery dates are not provided or guaranteed. The following estimates are provided for reference:

United States: 7–14 business days

Canada and Europe: 10–14 business days

Australia and New Zealand: 10–21 business days

Mexico, Central America, and South America: 15–30 business days

Please note that the timeframes listed above are estimates in business days and do not include our 2–5-day processing period.

While we will do everything reasonably possible to ensure your order is delivered on time, Hero Strength cannot be held responsible for circumstances beyond our control, including postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, and other interruptions that may cause delays beyond our original delivery estimates.

DUTIES, TAXES, AND OTHER FEES

International shipments may be subject to import taxes, duties, and/or customs clearance fees once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient.

Hero Strength has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

LOST, STOLEN, OR DAMAGED PACKAGES

Hero Strength is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report the issue and/or file a claim with the applicable shipping carrier.

We use timestamp information from the tracking link and the carrier’s delivery confirmation when reviewing damage or return requests. We may be unable to honor your claim if the issue is not reported promptly.

WRONG ADDRESS DISCLAIMER

It is the buyer’s responsibility to ensure that the shipping address entered is correct before submitting an order.

We begin working on orders immediately, so we are unable to make changes after an order has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

FEEDBACK

We would love to hear your feedback, questions, or concerns. Please email us at herostrengthgear@gmail.com to let us know how we are doing.

We take your feedback seriously and are always working to improve.